Frequently Asked Questions


What are your prices and how do I place orders? 
First you will need to send us your cosmetologist license to license@hairpiece.com or fax it with ATTN: Online Dept. at the top to (323) 677-4766.
Once we receive your license, your account will be upgraded so that you may see our prices and place orders. For assistance please call us at (323) 930-4747.

How do I Refund/Exchange a product?
Please read our Return/Exchange Policy before requesting an RMA Number. You must request an RMA # by calling our Online Department at (323) 930-4747. Please print and fill out the RMA Request Form attached to a xeroxed copy of your original invoice and send it with your products to:
ATTN: Online Dept.
The Hair Shop
5376 Wilshire Blvd.
Los Angeles CA 90036

Where can I learn how to apply hair extensions?
We offer the Extension Master Class at The Hair Shop in Los Angeles where you will learn all the methods to apply hair extensions. From I-Tip, KeraTip®, Shrinkies, Skinweft, One-Step and Clip-ins. Call us at 323-930-4747 to register in our next available Extension Master Class taught by our CEO, Ryan Tokko.

What should I use to detangle my hair extensions?
To smooth out tangled or stressed hair use a gernerous amount of the 909® Magic Spray.

How do I maintain and wash my hair extensions?
You may read and follow our guide in the maintenance and washing page.
View our products for Hair Extension Maintenance.

What are the Shipping Options for The Hair Shop and Hairpiece.com?
     - FedEx Ground Shipping (5 to 7 Business Days)
     - FedEx Express Saver (3 to 4 Business Days)
     - FedEx 2nd Day  (2 Business Days) 
     - FedEx Standard Overnight (Next Business Day Anytime)
     - FedEx Priority Overnight (Next Business Day by noon)
**All packages require Signature.
*Any orders received before 3:00pm(PST) will ship out the same day.
*Weekends and Holidays DO NOT COUNT as Business Days.
*For Saturday Delivery, please call in at 323-930-4747 and speak to an Online Sales Rep.
 *Please be advised that in some cases,orders can take up to 2 days to process before being shipped depending on product availability and the volume of orders being processed at the time. As such, we advise that you order your hair at least two days earlier than the expected arrival date. We are not responsible for lost appointments due to late shipments within the 2 day processing period.

Why can't I see your Video Section? 
If you are browsing our video section on an iPhone or iPad (which does not support Abobe Flash) you can still view our videos on our YouTube channel. 

What is the best method for doing hair extensions?
It all depends on your personal preference and desired results. The KeraTip® method provides the most natural appearance because it uses a transparent glue to attach hair extensions. The Extentube method is preferable for those who do not want to work with glue. Advantages include the ability to quickly and easily apply and take out hair extensions. The Skin Weft and Plastic tube methods are ideal when working with weaker and thinner hair. These methods offer more flexible bonds which means less strain is put on the hair root. The newly patented One-step method provides a bond that balances flexibility with efficiency. This is the quickest, and easiest method of applying Hair extensions in existence

What do I do if the metal tubes start to tarnish and rust?
Rust stains are not visible on dark colors. In lighter colors, rust stains appear as green or blue. Simply shampoo the hair periodically and often until the stains diminish.

How do I prevent the KeraTip® glue from turning gummy?
The KeraTip® glue turns gummy when the hair extension is bonded too loosely. Prevent this by tightly securing the glue bond when applying the hair extension. To avoid this problem altogether, use the Super KeraTip® method, which will never turn gummy.

What is remy?
Remy means that the cuticles are laying in the same direction from root to tip. 

How do I prevent the One-step tubes from slipping out?
As with all tubing methods, hair will slip out if the tube is not closed tightly. Use the inner part of the Closer to apply more force when closing the tubes. Also remember to clamp directly on the thread connecting the hair to the tube.
 
What is the difference between the Ultra Sonic Machine and the Purging Tool?
The primary difference is the process by which the glue is melted. The Purging Tool applies direct external heat to melt the glue, while the Ultra Sonic Machine uses a steady frequency to internally melt the glue without heat.

What is the difference between the Extension Master Class and other hair extension classes?
We only use our own manufactured products of which we have complete knowledge and expertise. We know how to use our products because we make them ourselves. We teach all seven hair extension methods and provide all the necessary tools to our students.

What types of base structures do you offer for top pieces and wigs?
We offer three types of tops: the Skin top, Mono top, and the Mono top w/o return. We highly recommend the Mono top w/o return. A return is the knot that forms when sewing hair onto the wig. Without this knot, the hair appears to sprout directly from the root, hence producing a more natural look.

Can you mix different types and styles of hair together?
It is always best to use one type or style to ensure consistency, however, mixing and matching is perfectly fine. Again, it depends on the desired result.

How far away from the roots should the hair extensions be bonded?
Hair extensions should be bonded approximately a quarter to half an inch from the roots.

When applying the plastic tubes, do I need to melt the glue on the Flashpoint hair?
No, you do not need to melt the glue on the Flashpoint hair. There is a thermoplastic adhesive lining already inside the plastic tube.

What is the quickest way to remove Super KeraTip® hair extensions?
First, apply D-bonding gel to soften the glue, make sure bonds soften enough. Hold onto the client’s hair at the top near the roots in order not to hurt them, and gently pull hair extension out.

How come my hair gets darker after a wash?
A possible cause can be hard water at your home or salon. Hard water is water that is not softened or distilled. It contains metals that can darken hair color. We recommend you install a water distillation system in your home or salon to soften the water and maintain proper hair color.